Deep, long-standing cracks in the feet (heel fissures) that are painful and not improving with regular creams like Moisturex, Krack Cream, and Vaseline need more intensive care, so your mother should keep her feet clean, avoid walking barefoot, and use thick, urea- or salicylic acid?based foot creams regularly (especially at night) followed by wearing socks to lock in moisture, while gently filing thick, hard skin after soaking (but not cutting it), and if cracks are deep, painful, or bleeding, a doctor may prescribe medicated creams, treat any infection, or advise protective dressings. Since this problem has persisted for years with pain, it is best to consult a dermatologist or physician to check for underlying causes like diabetes, fungal infection, or severe dryness and start targeted treatment for proper healing.

Cracked heels can develop when the skin becomes very dry, rough, or irritated due to cold weather, walking barefoot, early morning moisture exposure, dehydration, friction, or prolonged standing. The skin around the heels may become thick, painful, flaky, or split deeply if dryness continues for a long time. Moisturising and healing ointments containing urea, lactic acid, petroleum jelly, or thick emollients may help soften dry skin and improve cracked heels gradually. Applying the ointment regularly at night and wearing soft cotton socks afterwards may help retain moisture and support healing. Warm water foot soaking, gentle removal of dead skin, proper hydration, and avoiding barefoot walking may also help reduce dryness and cracking. Comfortable footwear with proper cushioning may further protect the heels from repeated friction. Consult your doctor if the cracks become very deep, bleed, develop swelling, pus, severe pain, or if you have diabetes, because foot infections may require prompt treatment and closer care.